A Lesson Learned
Ever have your faith in humanity questioned? A few weeks ago I had a person buy a small block print of the above painting from me. I made it up and sent it off. A little while later I received this note: (her spelling mistake not mine)
i think ill just stick to my one order.
recieved it in the mail today, and the wood part that is painted red is chipped in one corner, making it visibly crooked…a little disappointed…
I was surprised and, having never had this happen after over 600 sales, I wasn’t really sure how to proceed. I offered to send her a new one but then re-reading the message again, I felt perhaps she would just want her money back, after all, she never stated that she liked the actual print. I was kind of hurt.
She jumped at this.
So, I gave her the money back and then asked her if I could have a photo of the damage. This is what she wrote me:
Unfortunately, after I recieved your first message about you mailing out a 2nd print for me that afternoon, I tossed the one I had.
I feel dumb. I handled the whole thing poorly. I know I should have asked her to send the damaged one back before I sent her the refund. It is just hard to believe that people can be so horrible and so dishonest.
I can’t help but think that if this was a Seinfeld episode, I would be figuring a way to get into her place in Calgary to see if it is hanging on her wall. (Which I am sure it is!).
I have learned my lesson. Sometimes, you can be too nice. That sucks doesn’t it? That some people make that statement to be true. I work really hard and try to ensure that all of my pieces ( originals and reproductions) are made with love. It is not easy to make ends meet with two little kids and an old house on the income of two artists . It just really boggles my mind that this girl would feel that because the edge of the wood surrounding the hand signed archival print on bamboo paper that I personally mounted and painted by hand was worth no more than simply ‘tossing’. Sad.
I just have one more word to say about this whole episode:
There. I feel better. I just really needed to get that off of my chest.